Our People Vision
We believe the most powerful lever for change in the world is leadership, and that starts with our own people. 
 
Our ambition is to be a magnetic organisation: one that attracts extraordinary people, nurtures their growth and transforms how they lead. When they leave, they’ve shaped our mission and been shaped by it. 
This means:

• We don’t just want good people – we want the bold, the brave, and the deeply curious. 
• We help them build their craft in leadership, transformation, innovation, design and facilitation. 
• We practice responsible leadership every day – in how we work and partner with others. 
• We use technology wisely and intentionally, whilst always nurturing the best of what makes us human. 

As our Director of People and Operations you will work side-by-side with the CEO and MD to bring this vision to life. 

The Role
You’ll lead and steward our operating system, not as a back-office function, but as the architecture of how we work: how decisions are made, how teams collaborate, and how tools and systems shape our culture: 

• Attract, nurture and retain a high-performing, values-led team. 
• Design our operating system as we double in size over the next 3–5 years. 
• Build a leadership institution that is both AI-native and deeply human, where the best of people and technology combine to drive impact. 

 
While the core focus is internal, for the right candidate there’s scope to contribute to client-facing work, particularly with partner organisations rethinking their own leadership and culture. 
 
A note on technology: We’re proud of the human, values-led culture we’ve built. Now we’re becoming a Human × Tech organisation - where technology and AI amplify human potential, allowing our team to do their best, most meaningful work. 

Key Responsibilites
1. Lead our People Experience and Team Development

• Design and deliver an end-to-end people experience, from attraction and onboarding through to alumni, including integrating our Associate Directors and facilitators into the core team.  
• Build the systems, structures and opportunities that enable people to do meaningful work, grow as leaders, and progress with clarity and purpose. 
• Attract brilliant values-driven talent with deep craft and high standards, not just conventional ‘high performers’. 
• Champion a learning culture and shape a tailored development ecosystem: mentoring, formal learning, feedback systems, and cross-functional growth. 
• Codify internal behaviours and working norms that foster trust, clarity, accountability and high performance. 

2. Design and Evolve Our Organisational Operating System (People × Culture × Process × Tech) to scale our impact

• Translate our strategy into a coherent organisational roadmap. 
• Design and evolve our operating system including a scalable and commercially-robust delivery model for both high-touch programmes and advisory work. 
• Lead annual and quarterly planning (e.g. OKRs) to drive clarity, alignment and accountability. 
• Steward a culture of curiosity, courage, inclusion, and mastery, where people to grow through their work. 
• Drive AI adoption and digital enablement, embedding tools and workflows that enhance capability and effectiveness. 

3. Drive Operational Excellence and Design the Underlying Systems and Safeguards that allow our People to Operate with Autonomy and Clarity 

• Oversee day-to-day operations to ensure coordination and cohesion. 
• Develop clear, inclusive policies that reflect our values and promote good practice without bureaucracy. 
• Lead governance, risk, insurance and cybersecurity practices – ensuring integrity and trust. 
• Oversee our workplace and hybrid working experience – as an extension of our brand and enabler of culture and performance. 
• Simplify and improve internal processes and contracting systems, without compromising our human-centred culture. 
• Uphold our responsible business commitments.